Vision & Mission Statement

MIBFA is an organization committed and dedicated to its customers through excellent service delivery. MIBFA is an organization with expert knowledge capable of providing cutting-edge service within the Retirement Fund Industry. MIBFA constantly strives and endeavors to be customer centric, always excelling in customer service.

Our vision is to become and be recognized as the leading administrators of the industry-based employee benefits funds. Integral to this vision is:

To deliver defect-free service to both our internal and external customers;

To enjoy and take pride in our work and be committed to actively participating in the organization in order to achieve the highest level of productivity; 

To be committed to setting and achieving continuous improvement in standards of efficiency and service;

Trustworthiness, honesty

Commitment to vision and values

Freedom from risk and doubt

Confidentiality

Reliability

The ability to perform the promised service consistently

Accurately

Dependably

Timeously and cost effectively

Being accessible, approachable and willing to assist

Being polite, respectful and friendly

Having the right skills and knowledge to do the job

Employee development and recognition for performance

Informing and listening

Understanding the needs and problems of our customers

Knowledge

The "Engineering Industries Pension Fund" having been named and being the continuation of the Metal Industries Group Life and Provident Fund with which the Metal Industries Group Pension Fund was merged with effect from 1 January 1995, was first established in 1957.

Until 31 March 2012 the Engineering Industries Pension fund was a "Defined Benefit" fund. This means that the benefits that are payable in terms of the Rules are guaranteed and are fixed in nature. The Fund bears the risk and benefits payable on retirement must be paid as a monthly income and are payable to the member for the rest of his or her life.